Enterprise Hosting collects and manages an extensive set of statistics for each customer depending on the contracted service. These statistics are available through online reports via Enterprise Hosting’s customer portal, MyEnterpriseHosting. As a result, our customers have access to the latest information at their finger tips to drastically improve their productivity and reduce time and cost in maintaining their services. Whether you are using our IT Hosting services, colocation services, or VOIP and IP PBX IT Hosting, you will have all your information in one location, MyEnterpriseHosting Portal.
|Reporting||Internet Access||Colocation||Managed Services|
|Helpdesk Ticketing Reports|
|Monitored Items – Historical Trend Reports|
|Backup Activity and Utilization Reports||–|
Enterprise Hosting collects real-time bandwidth statistics on a per customer basis and provides online reports via our customer portal, MyEnterprise Hosting, for all utilized monthly bandwidth usage from our data centers, historical data for trending analysis, utilization, performance and real-time bandwidth usage.
Helpdesk Ticketing Reports
Enterprise Hosting manages helpdesk trouble tickets on a customer-by-customer basis. Each customer can submit and track trouble tickets via our customer portal. In addition, historical reports can be generated and accessed via the same interface.
Monitored Items – Historical Trend Reports
Enterprise Hosting collects statistics on a customer-by-customer basis for any monitored items. Online reports are available via our customer portal for availability/uptime, alerts history and trending, events logs, and various performance statistics.
Backup Activity and Utilization Reports
Enterprise Hosting collects statistics on a customer-by-customer basis for backup services. Online reports are available via our customer portal for monthly backup usage, historical data for trending analysis, backup utilization and other backup variables for any of your equipment.