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Windows Terminal Server Offering – Detailed Descriptions

Enterprise Hosting Offers an Enterprise-Class Environment to Support Your Terminal Server Applications

Unparalleled Capabilities Across All Critical Hosting Areas

Your business demands the highest levels of performance. That’s why the IT partner that you choose needs to be 100% proficient in their capabilities and ability to deliver. Enterprise Hosting is that partner.  As part of your Windows Terminal Server hosting service, we provide :

100% Availability

Enterprise Hosting knows that you need to access your Windows Terminal Server applications from anywhere, on any device. Our services are designed around this goal. We have multiple levels of redundancy, security and reliability built into both our infrastructure and our IT services to ensure 100% availability. Your availability 24/7 is a direct result of our 100% commitment to satisfying all of  your critical requirements.

Highly Proactive Customer Support

Your Windows Terminal Server applications are supported by Enterprise Hosting’s IT experts. This means that no matter the issue or what day or time you call, we help you to get it done. We provide a level of customer service that other providers simply do not provide – it’s one of our primary differentiators and the way we do business.

This means that not only are your IT issues are rectified faster, we routinely offer suggestions to help you avoid issues, and your performance becomes faster and more reliable as a result. Our customers continually tout our customer support and responsiveness and our goal, every day, is to keep our customers 100% satisfied.

Redundant, Fault-Tolerant, Enterprise-Class Infrastructure

Secure, high-performing facilities comprise the foundation for Enterprise Hosting’s services and help ensure the continuous operation of your IT applications. Enterprise Hosting provides all the necessary components, from the most advanced technical architecture, infrastructure, and managed services to a certified and highly skilled team, to ensure your business-critical applications stay up and running.

Our services are provided in a hardened, SSAE 16 (SAS 70 Type II) verified data center. Our hosting customers are connected to redundant power sources and multiple network feeds to ensure complete redundancy and resiliency. And, in support of your Windows Terminal Server hosting requirements, from change management to security and compliance, Enterprise Hosting effectively becomes an extension to your IT team and removes the burden of infrastructure management.

Enterprise Hosting’s business is centered on ensuring a customer’s managed environment is always operational. We invest in the tools, people, and solutions required to guarantee that.

High-Performing, Redundant Internet Connections

Enterprise Hosting’s Managed Internet Service is a multi-homed, managed service that provides the ultimate in availability, performance, and scalability. The Managed Internet Service connects you directly to multiple backbone Internet Service Providers (ISPs) through private transit connections. Our service delivers up to four (4) Gigabits per second of total Internet throughput from our robust data centers, and also provides you with optional Gigabit Ethernet connections.

Managed Internet Service Details

Enterprise Hosting Internet Service utilizes Four (4) layers of redundancy.  The service is designed from the ground up to provide 100% Internet availability for your Windows Terminal Server application environment. This is achieved through multi-homing, BGP-4 and four layers of redundancy.

    • Layer 1 – Multiple Tier-1 ISPs
    • Layer 2 – Diverse local loop providers connect the Managed Internet Service to each ISP
    • Layer 3 – Fully redundant Cisco Powered Network (a.k.a. Managed Internet mesh)
    • Layer 4 – Use of HSRP (Hot Standby Routing Protocol) to provide physically redundant fast Ethernet or gigabit Ethernet connections from separate access layer switches to your equipment cabinet

Performance: Transit Connections

Our Managed Internet Service maintains direct transit connections to multiple Tier 1 backbones. Enterprise Hosting’s ISP partners connect approximately 60-80% of Internet end users directly to their backbones. By connecting the Enterprise Hosting data center and your servers/application directly to these backbones, the service reduces the distance between your end users and your application. In addition, these direct connections reduce the reliance on congested public and private peering points because traffic is put directly on the destination backbone from the data center site.

The effect is increased performance for your customers. However, at times it is still necessary to exchange data with smaller ISPs. Enterprise Hosting’s Tier-1 ISPs have over 300 combined private peering relationships. Private peering ensures increased performance and reduced packet loss over public peering.

Scalability: Bandwidth Utilization

Through the use of multiple ISPs, Enterprise Hosting has bi-directional bandwidth scalability. Based on your need, Enterprise Hosting may choose to scale bandwidth with an existing ISP (vertical scalability) or may choose to add a new ISP to the mix (horizontal scalability).

Enterprise Hosting IP engineers closely monitor the utilization of the data center’s bandwidth capacity to ensure that we always have an acceptable amount of capacity available for customer growth.

Network/Internet Connectivity Design

The network component consists of the local loop circuits and the paid transit connections to Internet Service Providers in our data centers. Enterprise Hosting has selected AT&T, Internap and Verizon to provide transit connectivity to our hosting infrastructure.

Cost-Efficiencies

With our Windows Terminal Server hosting service, you can rely on cost efficiencies at every turn. With this service, you have no license fees, no hardware purchases – and you pay a flat fee for your server environment.

By turning over the infrastructure management to Enterprise Hosting, your organization can also eliminate capital expenditure costs, the costs associated with ongoing server purchases and management, and infrastructure update costs. You are also freed to focus on your core business – which directly impacts your bottom line.

Backup /Disaster Recovery

Enterprise Hosting will provide you with a backup and disaster recovery plan for your Windows Terminal Server application that includes offsite backup.

Our Data Backup and Restore service is a fully managed and monitored service designed to ensure data restorability in the event of disk crashes, application and user errors, viruses and website sabotage — all issues that can take businesses permanently offline. By knowing your data is safe and always available for restore, your operations staff can feel more comfortable performing their daily administrative tasks, as they do not have the added burden of daily backup tasks as well.

  • Backup Schedules: Six (6) incremental backups performed daily and one full backup performed weekly
  • Retention: All backups are retained for 14 days from the time of creation
  • Restoration: Customer-initiated restores occur within 60 minutes of request. Up to five (5) restores can be requested in a given month without additional cost
  • Reporting: Monthly reports include consumption and performance-related
  • Administration: 24×7 monitoring and hands-on administration.

Additionally, we offer other disaster recovery options in support of your Windows Terminal Server applications and we would be happy to review these options with your organization in further discussions.

Secure Firewall Protection

To ensure your Windows Terminal Server applications are protected against potential losses, you need a cost-effective security solution that monitors and manages your Windows Terminal Server applications, 24/7/365.  Enterprise Hosting’s expertly trained and industry-certified security team configures, installs and manages your network security to help you achieve the most resilient security posture possible. In doing so, we provide:

  • Best-of-breed technology solutions and services
  • Reduced total cost of ownership
  • Easily scalable solutions
  • 24/7 monitoring and management
  • Reliable and redundant systems with 100% availability guarantee
  • 100% customer satisfaction guarantee offered with all services

Managed Firewall Service

Enterprise Hosting offers Managed Firewall Services that serve as your first line of defense in safeguarding your network against unauthorized access. Utilizing industry-leading technology from Cisco and Juniper, along with a team of security management experts, Enterprise Hosting provides a powerful and cost-effective solution for protecting your hosted applications. In today’s business environment, firewall security is an absolute requirement for critical network applications. Customers who depend upon their network systems trust their security to Enterprise Hosting.

24/7 Real-Time Monitoring and Management

Enterprise Hosting also provides 24/7 monitoring and management for your Windows Terminal Server applications in real-time. Our Standard Application and Infrastructure Monitoring Services provide 24×7 application and server monitoring by highly trained and dedicated operations technicians in each Enterprise Hosting data center. Our standard monitoring technologies use an agentless, multi-layered monitoring approach to simulate an end user traversing your application and also explore areas within the application and equipment components to isolate and pinpoint any problems. Our monitoring systems are configured to monitor your critical IT, VOIP, and web applications.

We immediately notify you if the availability or performance of your web server or application violates your alarm thresholds. Enterprise Hosting can also perform basic troubleshooting to fix problems to the limits that you specify. Monthly reports provide you with information you need to pinpoint performance degradation, identify usage trends, diagnose bottlenecks and plan for long-term system changes and upgrades.

We utilize a multi-layered architecture to monitor all application components from top to bottom without having to install any agents of software onto your servers. The platform begins by simulating an end-user transaction and then drills down through the individual hosted application and equipment components to isolate points of failure. Standard Application and Infrastructure Monitoring Services utilize a multi-layered architecture to monitor all application components being hosted in our data center. We can simulate an end-user transaction and explore the individual application and equipment components to isolate possible points of failure.

Public and Private Monitoring

The best way to test end-user performance is to access the application from the public network. While public access is perfectly suited for problem identification, problem isolation and troubleshooting must take place behind the managed firewall. To accomplish both goals – realistic testing and secure problem isolation – we’ve created a secure private connection from our monitoring platform to your network to ensure that unauthorized network traffic cannot reach your hosted application.

Identification, Notification and Escalation

With Standard Application and Infrastructure Management, your application is watched every hour of every day by highly trained, dedicated Operations Technicians in the Enterprise Hosting Network Operations Centers (NOCs). When an alarm is generated, one of our Operations Technicians performs troubleshooting procedures to identify and isolate false alarms and verify a problem exists. If a problem is identified the Hosting technicians notify your designated point of contact within 15 minutes.

SSAE-16 SOC 1 Certified Data Center

Formerly called SAS70 Type II, Enterprise Hosting hosts from an Atlanta-based SSAE-16 SOC 1 (Statements on Standards for Attestation Engagements No. 16) data center verified through an annual third-party audit. SSAE 16 has replaced the former SAS 70 Type II certification and is the next generation of AICPA (American Institute of Certified Public Accountants) standards for reporting on controls at service organizations, including data centers, in the United States.  SSAE 16 goes beyond SAS 70 by requiring the auditor to obtain a written assertion from management regarding the design and operating effectiveness of the controls being reviewed.

As with the legacy SAS 70 Certification, SSAE-16 SOC 1 reports will be available as Type 1 or Type 2 reports.   Type 1 reports present the auditors’ opinion regarding the accuracy and completeness of management’s description of the system or service as well as the suitability of the design of controls as of a specific date.  A Type 2 SOC 1 report includes the Type 1 criteria AND audits the operating effectiveness of the controls throughout a declared time period, generally between six months and one year.  Like SAS 70, there is no official SSAE 16 or SOC 1 certification.